Answers to frequently asked questions
How to book a car?
- Through the order form on the website;
- Call the number listed on the website: +38 (073) 456-84-87
- Directly at the company’s offices: Odessa, Granitnaya St., 1-B
Why is a deposit needed?
The deposit is the maximum unconditional liability of the client in case of damage to the car. In simple terms, it does not matter “you or you”, the deposit can be retained to compensate for damage.
In order to limit your liability in the event of an accident to the amount of the deposit and not pay for full repairs to the car, you must fulfill one simple but important condition – you must record the insurance case (call the police, rental company, insurance company). If the insurance case is not registered, the client bears full financial responsibility for the damaged car.
IMPORTANT! We recommend renting with full insurance.
Possible payment options
- Payment cards Visa/Mastercard
- Cashless payments
- Crypto
Crossing the border
Travel outside Ukraine is not possible
Mileage
From 200 to 300 km per day, depending on the car. If you use a car over the limit, then each kilometer is paid additionally
I am a citizen of another country – how can I rent a car from you?
You will be required to provide the original documents to conclude the agreement:
- Your international passport;
- Domestic passport (if you entered the country with it or are permanently on the territory of Ukraine);
- Driver’s license.
We want to return the car early - is there a penalty?
You must inform us no later than 24 hours before returning the car. The car rental is recalculated according to the number of days driven and the difference is fully returned to the renter
Can I drive a rental car outside the region?
Yes
Delivery and return of the car
- The car can be picked up at the company’s rental points;
at the client’s address; - The car is picked up clean and with a full tank of fuel.
- The car can be returned:
at the company’s rental points;
at the client’s address; - IMPORTANT! The car is returned clean and with a full tank of fuel.
How to extend the car rental period?
You need to let us know. After agreement, you will need to pay extra for additional rental days at the rate indicated on the website, in a way convenient for you:
- Cash at one of the company’s branches;
- Bank transfer to a card;
- Crypto;
- Additional payment upon returning the car to the showroom, provided that you extend the rental for a period of no more than three days.
Can you deliver the car to the required location?
Yes.
Can you deliver or receive cars at the airport or at the railway or bus station?
Yes.
The car broke down during rental, what to do and who pays for it?
This can theoretically happen to any car. We, in turn, try to minimize the likelihood of such an event by systematically reviewing and servicing our cars. The first thing you should do in such a situation is to let us know about what happened, and we will definitely actively solve this problem! If the trouble occurred within our reach, specialists will arrive on site and try to fix the problem as soon as possible. If the problem is not solved promptly on site, we will give you a working car and you will drive on until we repair the rented car and change it back. If you are in a place where we do not have employees, you visit the service station yourself. You need to ask the service station or store for a receipt and a certificate of completion of work – we will definitely compensate for the costs. The lessor pays for the repair of the vehicle in full. The lessor does not pay for repairs if the breakdown occurred due to the fault of the lessee, for example:
you hit a pothole while driving: all repairs in this situation are paid for by the lessee;
you filled up with bad fuel not at network gas stations or mixed up the type of fuel during refueling, and as a result, a breakdown occurred.
you cut a tire, bent a disk or got a bump, this also falls financially on the lessee;
After each return, the car undergoes a full technical diagnostics.
What should you do in case of an accident?
- Tell us.
- Call the police: “dial 102” and file an accident report depending on the type of insurance if this is necessary and the tenant and landlord have come to this conclusion (there are minor accidents in which there is no need to call the police).
- Properly file an accident report and comply with all formalities and requirements of the insurance company. In order for the insurance company to pay compensation, you will definitely need our qualified assistance, which you can always count on!
Any questions left?
Get free advice and assistance in choosing and receiving a car from an expert by phone